Contact KCA Consultants
KCA Consultants provides senior-led consulting and advisory services in customer and stakeholder experience, service transformation, organizational excellence, strategy, and professional capability development.
Based in Dubai, we work with organizations across the Middle East and internationally to address complex challenges and achieve sustainable performance improvements.
Inquiring from Canada? Our Canadian practice is led by Ajwad Adeel, CCXP. Learn about KCA Consultants Canada.
When to Reach Out
Organizations typically reach out to KCA when:
- Customer experience initiatives are not delivering expected outcomes
- Ownership and governance are unclear or fragmented
- Performance measurement does not reflect actual service delivery
- Multiple transformation initiatives lack alignment
- Preparation for excellence frameworks or awards requires structured support
- Service or IT environments are difficult to manage or stabilize
Contact Our Team
Marc Karschies, CCXP
Founder & Managing Partner, KCA Consultants
Email: contact@kca-consultants.com
Telephone: +971 4 341 9780
Mobile: +971 55 894 6399
Location: Dubai, United Arab Emirates
What Happens Next?
We review your inquiry to understand your organization’s requirements and priorities. Where appropriate, we will arrange an initial discussion to explore potential approaches and next steps.
You do not need a formal project brief or fully developed RFP to initiate a conversation.
Send an Inquiry
Whether you are considering a consulting engagement, organizational transformation, professional training, or potential collaboration, please share a brief description of your requirements.
Information submitted through this form is used to respond to your inquiry and related communications in accordance with our Privacy Policy.
Our Dubai Location
KCA Consultants
Street 35, Villa 11
Al Barsha 2, Dubai
United Arab Emirates
P.O. Box 487316
View our location and get directions
Our Dubai-based practice is the primary contact for international inquiries outside Canada.
Corporate Information
Karschies Ceron and Alred Consultants LLC
Trading as KCA Consultants
Commercial License No. 703549
Department of Economic Development, Government of Dubai, UAE
UAE VAT Registration Number (TRN): 104314199100003