Marc Karschies

Marc Karschies is the Managing Partner of KCA Consultants and a specialist in customer experience management, service transformation, and operational excellence. He advises government and enterprise organizations across the Middle East on CX governance, operating models, and performance management. Marc is also a CXPA Recognized Training Provider and the originator of the ICXM (Integrated Customer Experience Management) framework.

Joined: January 17, 2026
Articles: 1

Customer Experience

Which Customer Experience Certification Is Right for You?

Best Customer Experience certifications in 2026 compared by KCA Consultants

Compare 18 prominent Customer Experience certifications and development pathways in 2026, including CCXP, XMP, CXS, Qualtrics, Medallia, ACX and Forrester. Understand what each credential validates, who it is best suited to, and how to choose the right pathway for your CX career.

Marc Karschies
September 15, 2026