KCA Consultants
KCA Consultants

CX Training & Development

Customer Experience Trainings

KCA is one of only seven Recognized Training Providers (RTP) globally by the
Customer Experience Professional Association (CXPA)

  • Customer Experience Management – CXPA Framework
  • CX101 Foundation (2 Days Training Program)
  • Associate Program (3 Days Training Program)
  • Practitioner Program (5 Days Training Program)
  • Certified Customer Experience Professional (CCXP) Exam Preparation (either as
    add on to Practitioner, or as a standalone 2 day primer)
  • CX Development Hubs
  • CX Center of Excellence Setup

Training Development Programs

KCA customizes programs to client needs and industry. Due to the modular
structure of the KCA training programs, various topics can be combined
into more targeted training programs that address our client specific talent
pool and capacity/capability structures

Quality Management

  • Quality Management 101 (3 Days Training Program)
  • Six Sigma and Process Management (3-5 Days Training Program)
  • LEAN in Banking (2-5 Days Training Program)
  • Total Quality Management – TQM (3-5 Days Training Program)
  • Strategic Quality Management (5 Days Training Program)
  • Introduction to Root Cause Analysis – RCA (3 Days Training Program)
  • Cost of Quality – COQ (3 Days Training Program)
  • Quality Auditing and Control (3 Days Training Program)

Project Management

  • General Project Management – Training Program
  • Prince2 Prince2
  • Project Management Institute –
  • Certified Associate in Project Management

Strategy Management

  • Kaplan Norton Balanced Scorecard BSC – 5 Days Training Program
  • Business Module Generative (BNG – Canvas)

Learning & Development Programs

  • Talent Management & Development – Training Program
  • HR & People Assessment
  • Organisational Development – Training Program

Speaker Engagements

IP Development

  • White paper publications

We have a strong track record of producing informative and insightful white papers
on various industry topics, providing valuable thought leadership and sharing
best practices to drive innovation and success.

Workshops

  • Senior Management Awareness Sessions

We offer tailored sessions designed to increase senior management's
understanding and awareness of key industry trends, challenges, and strategies,
enabling them to make informed decisions and drive organizational success.

  • Ideation & Innovation Workshops

Our interactive workshops foster a creative and collaborative environment,
empowering teams to generate fresh ideas, explore innovative solutions, and
enhance their ability to adapt to changing market dynamics.

Innovation Labs

  • Design Session Thinking

Our design thinking sessions combine creativity, empathy, and problem-solving techniques
to facilitate collaborative brainstorming, user-centric ideation, and the development of innovative
solutions that address complex challenges.