CX Awareness & Trainings
Building Awareness & Interest
for CX within your Organization
CX Trainings & Development
CXPA Recognized Training Provider (RTP)
- CCXP Exam Prep Courses & Masterclasses
- CX Trainings
- CX Development Hubs
- CX Center of Excellence Setup
HR Consultancy / Training Development
- Quality Management
- Project Management
- Strategy Management
- Learning & Development Programs
Speaker Engagements
- IP Development
- Workshops
- Innovation Labs
Consulting
Defining CX Strategies &
Implementing CX Structures
Strategy & Structure
- CX and Operational Diagnostics & Maturity Assessments
- CX Strategy Development & Consulting
- Target Operating Models (TOM)
- Oversight and Governance Structures
- KPI and Measurement System
Addressing Specific CX
Components & Problems
Customer Understanding
- VOC and Survey Structures
- Customer and Market Insights
- Persona and Portfolio Analytics and Structuring
- CLV and Churn Management
Processes & Touchpoints
- Journey Mapping
- Integrated Omni-Channel and Touchpoint Design & Improvements
- CX Process Design and Improvements
- Next Best Action (NBA) Models
- Government Models and Excellence Model Frameworks
Integration
Integration and Support Service
Technology
- CX Technology Advisory
- CRM/VOC Systems
- Digital Services Development and Improvements
- ITSM Evaluations and System Improvements
Resources
- Resourcing & Staffing
- Interim Management
Second Level Support & Outsourcing
- BPO
- Contact Center Services
- Shared Services
- ITSM
- AI & Robotics
- Digital Transformation and Services
- Intragroup Integration and Development
Awards
Supporting with Awards Ceremonies
Award Services
- Award Submission Preparation
- Reviews, Assessments & Mock Audits
- Framework Consulting
- Award Judging